Frequently Asked Questions
Clear answers. Confident choices.Answers about using the Advisor, buying from sellers, and getting support.
Questions about finding and comparing electric bikes
How does the Advisor choose bikes?
It compares your answers with product information in our multi-brand catalog. Your riding needs and selected specifications help narrow the results. You can change any answer to explore different options.
Do I need to know technical specifications?
No. Start with Lifestyle mode and tell us how you plan to ride. Specs mode is available when you know the frame, motor, wheel, or other characteristics you want.
How can I compare e-bikes by specifications?
Choose Find a Bike by the Specs You Know in the Advisor. Select the frame style, motor power, wheel or tire style, bike weight, or other available specifications that matter to you. You can also choose brands and a budget. Leave unfamiliar specifications open and change your selections as you explore.
Can I email myself a side-by-side e-bike comparison?
Yes. When you request your results, enter your email in the pop-up to receive your questions and answers along with a comparison of the recommended electric bikes. The email includes images, descriptions, prices, and available specifications. Click an image, description, or View E-Bike link to open the seller's product page. You can enter multiple addresses separated by commas; each receives a separate email.
Can I change my answers to see different bike recommendations?
Yes. Scroll up to the questions or choose Change Your Selections. Adjust your riding needs, specifications, brands, or budget to quickly see updated recommendations without starting over.
Do you sell the bikes directly?
No. Right E-Bikes helps you discover and compare bikes. Product links take you to the seller’s website, where you confirm the details and complete your purchase.
Who handles payment and shipping?
The seller you purchase from handles checkout, payment, fulfillment, and shipping. Check its delivery areas, shipping charges, and estimated delivery times before ordering.
Where do I go for returns, warranties, or order support?
Contact the seller for order and return questions. Warranty support may be provided by the seller or manufacturer, depending on the product. Review the applicable policy before buying and keep your order confirmation.
Does Right E-Bikes earn a commission?
We may earn a commission when you purchase through links on this site, at no additional cost to you. Merchant availability and affiliate relationships may affect which bikes appear in our catalog. Read our Affiliate Disclosure for more information.
Who can I contact about the Advisor?
Email info@rightebikes.com with questions about using the site. For an existing bike order, contact the seller directly.